Privacy Policy

At ELLA ABEL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or contact our customer support team.

Information We Collect

We may collect the following information:

Information You Provide

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment and transaction information (processed securely through trusted payment providers)
  • Order details and purchase history
  • Information submitted through customer support enquiries
  • Marketing preferences and consent records

Automatically Collected Information

  • IP address
  • Browser and device information
  • Pages visited and browsing activity
  • Referring website
  • Cookies and similar technologies
  • Shopping cart activity and interactions with our website
  • How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Manage returns, refunds, and exchanges
  • Improve website performance and user experience
  • Detect fraud and enhance security
  • Comply with applicable legal obligations
  • Send marketing communications where you have provided the required consent or where otherwise permitted by law

SMS & Text Message Marketing

By providing your mobile phone number and expressly opting in to receive marketing text messages from ELLA ABEL, you consent to receive promotional messages from us, which may include special offers, product updates, promotions, and cart reminders.

We may also send transactional communications relating to your orders and deliveries where permitted by applicable law.

Our website may use cookies and similar technologies to identify items placed in your shopping cart, including abandoned carts. Where you have provided the required consent, this information may be used to send cart reminder messages.

We may use trusted service providers to deliver and manage our messaging programme.

We do not sell text messaging opt-in data or consent records to third parties for their independent marketing purposes.

You may withdraw your consent to promotional text messages at any time by replying STOP where supported or by following the unsubscribe instructions provided in our messages.

Message and data rates may apply depending on your mobile service provider.

We handle electronic marketing communications in accordance with applicable Canadian Anti-Spam Legislation (CASL).

Sharing of Information

We do not sell your personal information.

We may share personal information with trusted service providers when necessary for legitimate business purposes, including:

  • Payment processors
  • Shipping and fulfilment partners
  • Shopify and website service providers
  • Customer support providers
  • Analytics and advertising service providers
  • Email and SMS marketing platforms
  • Fraud prevention and security providers

We require service providers to handle personal information appropriately and in accordance with applicable contractual and legal obligations.

We may also disclose information where required by law or in connection with a lawful business transaction.

Shopify

Our online store is hosted by Shopify Inc.

Shopify processes certain personal information to provide website functionality, checkout, payment-related services, and other e-commerce features.

For more information, please review Shopify's Privacy Policy at:

https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain essential website functionality
  • Remember shopping cart preferences
  • Analyse website traffic
  • Improve the shopping experience
  • Measure advertising effectiveness
  • Support personalised content and marketing where permitted
  • Depending on the services enabled on our website, we may use technologies provided by:
  • Shopify
  • Google Analytics
  • Google Ads
  • Google Merchant Center
  • Meta (Facebook and Instagram)
  • Klaviyo

Certain cookies are necessary for the website to function. Other cookies and tracking technologies may be subject to your consent or other applicable privacy requirements.

You can manage cookies through your browser settings and any privacy preference tools available on our website.

Disabling certain cookies may affect website functionality.

International Data Transfers

ELLA ABEL serves customers across Canada and may use service providers or fulfilment partners located outside Canada.

Your personal information may be processed or stored in other countries, including locations where our service providers operate.

Where information is transferred internationally, we take reasonable steps to ensure appropriate protection in accordance with applicable privacy laws.

Information processed in another country may be subject to that country's lawful access requirements.

Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment transactions are handled through trusted payment service providers.

Although we take reasonable precautions to protect your information, no internet transmission or electronic storage method is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide services

  • Maintain required business and transaction records

  • Comply with legal and tax obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our policies

When personal information is no longer required, we take appropriate steps to delete, destroy, or anonymise it, subject to applicable legal requirements.

Your Privacy Rights

If you are located in Canada, you may have privacy rights under applicable federal and provincial legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and relevant provincial privacy laws.

Depending on your location and the circumstances, these rights may include:

  • Requesting access to your personal information

  • Requesting correction of inaccurate or incomplete information

  • Withdrawing consent, subject to legal or contractual restrictions

  • Requesting deletion or de-indexing where applicable law provides such rights

  • Asking questions about how your information is collected, used, or disclosed

  • Filing a privacy complaint with the appropriate privacy regulator

Residents of Quebec may have additional rights under Quebec privacy legislation.

To exercise your rights or make a privacy enquiry, please contact us at support@ellaabel.com.

We may need to verify your identity before responding to certain requests.

Children's Privacy

Our website is not directed at children under the age of 16.

We do not knowingly collect personal information from children without any consent required by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so we can review the situation.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or privacy practices.

Any updates will be published on this page with a revised Last Updated date.

Where required by law, we will provide additional notice or obtain consent for material changes.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Store Name: ELLA ABEL

Email: support@ellaabel.com

Customer Market: Canada