Frequently Asked Questions

How long does delivery take?

Orders are typically delivered within 6–10 business days, depending on your location within Canada.

Do you offer free shipping?

Yes! We offer free shipping on all orders across Canada, with no minimum purchase required.

Can I return an item if it isn't suitable?

Absolutely! We offer a 30-day return policy from the date of delivery, subject to our Return & Refund Policy.

For standard returns, customers are responsible for return shipping costs. Please review our Return & Refund Policy for full details.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

How long does order processing take?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

How do I choose the correct size?

A detailed Size Guide is available on each product page to help you find your ideal fit.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, Shop Pay, and Klarna where available.

All payments are processed securely, and prices are displayed in Canadian Dollars (CAD).

What if my item arrives damaged or incorrect?

Please contact us as soon as possible at support@ellaabel.com with your order number and clear photos showing the issue.

Our customer support team will review your request and provide an appropriate solution.

How can I contact ELLA ABEL?

You can contact our customer support team at support@ellaabel.com or through our Contact Us page.

We aim to respond to all enquiries within 24 hours on business days.